:: CeC/Telecenter Management

• The Role of the Telecenter Manager (in Handbook for Telecenter Staffs)
  
• Preparing a Business Plan (in the CTCNet Manual)
  
• Basic Guidelines for Telecenter Financial Sustainability - Developing a Business Plan (in Handbook for Telecenter Staffs)
• Developing the Business Plan (in The Community Telecentre Cookbook, pages 14-58)
• Determining Program Focus (in CTC Manual)
• Recruiting a Coordinator/Manager (in The Community Telecentre Cookbook, pages 71-73)
• Day-to-day Management Issues (in The Community Telecentre Cookbook, pages 75-79)
• Example of a Business Plan (in The Community Telecentre Cookbook, pages 110-120)
• Mission, Goals and Objectives (WorldLinks CLIC Manual, pages 7-12)
• Pricing and Charging for your Services (WorldLinks CLIC Manual, pages 32-38)
• Modules for Training Telecentre Staffs – An Interim Report with Sample Modules
• Training Telecentre Managers, Staff and Users (Chapter 18 in Telecentres: Case Studies & Key Issues by the Commonwealth of Learning)
• Accounting and Financial Management
• Creating an Effective Business Plan
• ICT and Small Enterprise: A Handbook for Entrepreneurs in Developing Countries
• How to Write a Business Plan
• Getting Started - Needs Assessment, Mission Statement & Business Plan (in UNESCO’s CMC Guide)
• Human Resources (in UNESCO’s CMC Guide) 

:: Marketing/Business Plan Preparation

• Marketing your Telecenter (in Handbook for Telecenter Staffs)
  
• Marketing Toolkit
  
• Using the Internet Strategically
• Using ICT to Develop Business
• Review of Telecenter Sustainability Criteria for the Establishment of Sustainable Rural Business Resource Centers for SMEs in Developing Countries
• Preparing a Business Plan for Community Technology Centers
• Scheduling, Outreach, and Evaluation (in CTC Manual)
• Wired Up Communities’ Practitioners’ Toolkit
• The Community Telecentre Cookbook: How to Establish a Multi-Purpose Community Telecentre in Africa
• Identifying your Customers (WorldLinks CLIC Training - pages 21-26)
• Marketing and Sales (provides links to various web-based resources)
• Telecenter Sustainability: Myths and Opportunities
• Using the Internet Strategically – Examples of Strategic Use of ICT
• Sustainability of CMCs (in UNESCO’s  CMC Guide)
• Spreading the Word (in “Planning for School Based Telecentres”)
  

:: Technical Requirements/Maintenance

• Making Computers Work for You (in Handbook for Telecenter Staffs)
  
• Refurbishing & Maintaining a PC (in Managing a Technical Service Center, SchoolNet Africa)
  
• Software Selection and Criteria (in CTC Manual)
• Space, Hardware, and Security (in CTC Manual)
• A guide to free resources available to NGOs and businesses (Free IT Guide)
• Choosing Appropriate Equipment and Technology (in UNESCO’s CMC Guide)
• Telecentre Technology (Chapter 19 in Telecentres: Case Studies & Key Issues, by the Commonwealth of Learning)
  
• Technology Planning – Open Source Software Section of ITrain Online
• Mali Technology Skills Transfer Program (“Availability and options for Internet connectivity via satellite in Mali”)  
  
• Resource Marketplace: Software (Digital Dividend Web site -  includes links to resources related to open source)
• Resource Marketplace: Hardware (Digital Dividend Web site - includes links to resources related to computer donations, computer refurbishing)
• Wireless Networking Section of ITrain Online
• Practical Wi-Fi Security (HP Solutions - IT Guide)
• Wireless Network Mini-Tutorial (WKMN Training)
• Mobile & Wireless Technology Workshop (Wi-Fi 101)
• Mesh Networking (Wi-Fi Planet Tutorial)
• Make a Wireless Peer-to-Peer connection
• Rural & Remote Broadband Access (Canada (2003))

:: Women's Use of CeCs/Telecenters 

• Women Online Training Kit

            Includes a trainer’s guide as well as the following modules:
            o  Introduction to the Internet and Women's Networking Experiences on the Internet
            o  Electronic Mail (E-mail) & Mailing Lists
            o  World Wide Web (WWW) and How to Find Information on the Internet
            o  Creation of Web Pages
            o  FTP (File Transfer Protocol) and Newsgroups
            o  Digital Imaging
            o  Radio on the Internet

:: Monitoring and Evaluation

• Research Methods for Needs Assessment & Monitoring & Evaluation (in Handbook for Telecenter Staffs)
  
• Research & Evaluation (in UNESCO’s  CMC Guide)
• Monitoring and Evaluation for School-based Telecentres

           Includes the following document:
           o  Sample evaluation instrument
           o  General evaluation guide
           o  Stakeholder discussion guide
           o  Interview guide
           o  Document analysis guide

• Research for Telecenter Planning & Operation (in APEC Telecenter Training Camp Handbook)

:: Basic Technological Skills 

• Microsoft Unlimited Potential Community Learning Curriculum (Note: Accessible by Unlimited Potential grantees only. Includes: Computer fundamentals, Information literacy, and productivity applications.)
• Computer Basics (iTrain Online - provides links to various web-based resources)
• Curriculum Resources for CTCs and Other Organizations
  
• Basic Computer and Communications Skills  
• International Computer Driving Licence  
  
• Basic Skills (Computer Basics, Office Productivity Software, Internet & Email Basics, Finding information online) Section in ITrain Online